01
Tell us about the visit
Hospital, appointment time, location and what assistance is needed.
Hospital Companion for your loved ones
When you can’t go with them, we can.
SecondFamily provides a trusted companion for your parents or loved ones during scheduled hospital visits, doctor appointments and diagnostic tests.
Verified companions • Family updates • Transparent pricing
A little closer
You may live far away. Care doesn’t have to.
Work, another city, another country or simply an unavoidable commitment can sometimes keep you from being there.
SecondFamily steps in when you cannot.
Your companion can accompany your loved one from home, stay through their appointment and help them return safely.
How it works
One visit. Four simple steps.
02
Meet your companion
We share the companion’s profile before the visit.
03
We stay with your loved one
From pickup through the appointment and safe return, depending on the selected service.
04
You stay updated
Receive simple WhatsApp updates so you know what is happening.
Hospital Companion
The practical help a visit needs.
For planned, non-emergency visits only.
Doctor appointments
Routine hospital follow-ups
Diagnostic tests and scans
Prescription or report collection
Hospital discharge accompaniment where permitted
Trust, by design
Someone you would feel comfortable sending with your own parent.
Verified identity
Every companion goes through identity and background verification.
Meet them first
Families receive the companion’s details before the visit.
Familiar faces
Wherever possible, returning families can request the same companion again.
Clear updates
Receive timely WhatsApp updates throughout the visit.
No access to your money
Companions never ask for ATM PINs, UPI PINs, passwords or OTPs.
Human support
If something changes during the appointment, our support team helps coordinate.
An example visit
Know how the visit is going, even from miles away.
Simple updates keep you close without interrupting the appointment.
This is an illustrative experience, not an actual patient record.
Mom’s hospital visit
Example updates
Priya has reached your mother’s home. ✓
Reached the hospital. ✓
Consultation completed. ✓
Prescription collected. Receipt attached.
Your mother is safely back home. ❤️
Visit Summary
- Doctor
- Dr. Sharma
- Next visit
- 14 October
- Tests advised
- CBC + Thyroid
- Prescription
- Attached
Launch pricing
Simple pricing. Pay only when you need us.
No membership required. No hidden subscription.
Quick Visit
₹799
Up to 2 hours
Suitable for short consultations or tests.
Background-verified companion
WhatsApp visit updates
Choose this visitStandard Visit
Most Popular₹1,299
Up to 4 hours
Best for most doctor or hospital appointments.
Background-verified companion
WhatsApp visit updates
Choose this visitExtended Visit
₹1,799
Up to 6 hours
For longer hospital visits.
Background-verified companion
WhatsApp visit updates
Choose this visitAdditional time: ₹299/hour
Transportation, hospital charges, medicines and other third-party expenses are billed separately at actual cost with family approval.
Clear boundaries
What our companions do — and don’t do
We can
- Accompany your loved one
- Help navigate the hospital
- Assist with registration and queues
- Communicate updates
- Collect reports and prescriptions
- Coordinate transport
- Help them return home safely
We cannot
- Give medical advice
- Administer medication
- Make treatment decisions
- Handle ATM or UPI PINs, passwords or OTPs
- Sign medical or legal documents without proper authority
- Replace emergency medical services
The bigger promise
This is only the beginning.
Today, SecondFamily begins with hospital visits. Tomorrow, we want to be the trusted person families can rely on for the important moments they cannot attend themselves.
Need someone to accompany your parent?
Have a question first? We’re happy to help.